Effective Date: January 1, 2025
Last Updated: January 1, 2025
These Terms and Conditions (“Terms”) govern your use of services provided by BrandPull Services Private Limited (“BrandPull,” “we,” “us,” or “our”), a digital marketing agency based in Hyderabad, Telangana, India. By engaging our services, you (“Client,” “you,” or “your”) agree to these Terms.
BrandPull offers the following digital marketing and development services:
All services begin with a detailed proposal outlining project scope, deliverables, timelines, and costs. The signed proposal becomes part of this agreement.
Changes to agreed scope require written approval and may result in additional charges based on time and resources required.
Clients must provide necessary access, content, assets, and feedback within agreed timelines. Delays due to client unavailability may extend project timelines.
Payments overdue by 15 days incur a 2% monthly service charge. Services may be suspended for accounts 30+ days overdue.
Upon full payment, clients own:
We retain rights to:
Stock photos, fonts, plugins, and other third-party assets remain subject to their original licenses.
We maintain strict confidentiality regarding your business information, customer data, and proprietary processes. Our team signs confidentiality agreements.
We implement industry-standard security measures for data protection but cannot guarantee absolute security against all cyber threats.
We comply with applicable data protection regulations and can assist with privacy policy implementation for client websites.
We commit to providing services using industry best practices and professional standards. Results depend on various factors including market conditions, competition, and client cooperation.
While we focus on driving business results, we cannot guarantee specific revenue, lead quantities, or conversion rates due to factors beyond our control.
Success metrics are defined in individual project proposals and may include traffic growth, ranking improvements, engagement rates, and conversion optimization.
We are not liable for service disruptions due to hosting issues, platform changes, or third-party service failures beyond our control.
Our total liability for any claim shall not exceed the total amount paid for services in the 12 months preceding the claim.
We are not liable for indirect, consequential, or punitive damages including lost profits, business interruption, or opportunity costs.
Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or technical failures of third-party services.
Clients may terminate services with 30-day written notice. Completed work remains billable, and refunds follow our refund policy.
We may terminate services for non-payment, breach of terms, or client behavior that compromises our team’s ability to deliver quality work.
Upon termination, we will provide completed work and transfer assets as appropriate. Access credentials and ongoing services cease after final payment.
Clients are responsible for ensuring their business practices and content comply with applicable laws and industry regulations.
All advertising content must comply with platform policies and applicable advertising standards. We reserve the right to refuse non-compliant requests.
Clients warrant they have rights to all provided content and will indemnify us against claims related to intellectual property infringement.
Our standard business hours are Monday-Saturday, 9:00 AM to 6:00 PM IST. Emergency support available for critical issues.
Each project has designated points of contact. Major decisions require approval from authorized client representatives.
We encourage direct communication to resolve any concerns before formal dispute procedures.
Unresolved disputes will first be addressed through mediation in Hyderabad, Telangana.
These Terms are governed by Indian law, with courts in Hyderabad having exclusive jurisdiction over any legal proceedings.
These Terms, together with signed proposals and statements of work, constitute the complete agreement between parties.
Terms may only be modified through written agreement signed by both parties.
If any provision is deemed unenforceable, the remaining terms remain in full effect.
Neither party may assign rights or obligations without written consent, except BrandPull may assign to affiliated companies.
For questions regarding these Terms and Conditions:
BrandPull Services Private Limited
Hyderabad, Telangana, India
